These terms and conditions are governed and constructed according to UK Law and EC Directives. These terms and conditions do not affect your statutory rights.

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.

Price and availability are subject to change without prior notice. All goods will remain the sole property of Winter Rose Armouries until payment is received in full. All products and service are subject to availability and may be withdrawn from sale at any time. If an ordered product cannot be supplied for any reason we will offer an alternative model (if available) or give a full refund.

Important Legal Information.

Items will remain the property WinterRoseArmouries.co.uk until the balance is paid in full.

Cancelled custom orders will forfeit the deposit paid at commencement of the order. This is to cover any costs of materials needed to complete the order.

28 Day Guarantee

All orders placed with Winter Rose Armouries are subject to a 28-day guarantee, which states you are guaranteed to receive your order within 28 days of receiving full payment or be offered either a refund or further information by contact from Winter Rose Armouries. In respect to custom orders, this is 28 days over the specified date of completion.

Foam and Latex Replica LARP Weapons

By purchasing any of the foam and latex replica prop weapons from this website you are accepting all responsibility and liability for any damage caused to property of person when using them.

Products

WinterRoseArmouries.co.uk make very effort to ensure that all product information held on their website is accurate, however with the nature of handmade items, items with multiple stock counts may vary from item to item in colour and size.

Pricing

In the rare event a product is advertised at an incorrect price due to a typographical error we reserve the right to refuse or cancel the order. In such a case we will make you aware of this and give a full refund if required.

Payment

All payments made through this web shop are collected through PayPal, which takes most major credit and debit cards and all payments are taken at time of purchase. As such, we do not store any credit card details nor share them with any third parties. Please do not send us any payment details to any of our contact details.

In the event we are unable to fulfil an order, due to insufficient stock or error, the customer will be notified of the delay and offered a refund or replacement if the delay is unsuitable.

Refunds

A refund offered can take an estimated 7 working days to be processed, and up to a further 7 working days to clear banking systems. Refunds on Custom Orders will forfeit the deposit made at commencement of the order. This is to cover cost of materials needed to complete the order.

Placing an Order

It is possible to place orders with us via the website or face to face at any events we attend to trade at.

By submitting an order, you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods.

While all orders are confirmed online with an autogenerated email, we reserve the right to decline your order. We will not be responsible for any losses you may suffer if we do not supply to goods.

By purchasing any products, you are thereby agreeing to these terms and conditions.

Cooling-off Period

If you are not happy with your goods, you have a fourteen working day cooling-off period in which to return the unwanted items. This begins the day after you receive your goods. The items must still be as new and returned to the address below at your cost. You will receive a refund for the cost of the items returned, but not shipping costs or any other additional charges. This does not apply to custom items. This is in accordance with your statutory rights.

Delivery and Returns

If goods arrive in a damaged condition you must make a note of this on the courier’s delivery consignment note and contact us immediately.

If you take delivery of the wrong product please note this on the courier’s delivery consignment note and contact us immediately. It is the customer’s responsibility to ensure that what they are signing for is indeed being delivered.

Shortages must be noted on the courier’s delivery consignment note and you must contact us immediately.

Products delivered which are faulty or damaged should be notified within 14 days from the delivery date. We will arrange the uplift of the goods. Upon receipt and confirmation of the fault the customer will be offered a replacement, repair or refund. Please note that due to the nature of the items, a replacement can take up to 28 days for completion.

If the item returned is not deemed faulty or damaged the item will be retuned to you and you will be liable for both the uplift and return postage charges. This returns policy does not affect the buyer’s statutory rights.

We do not provide an exchange policy on non-faulty and wrongly purchased goods. If an item is returned for either of these reasons then we will return the item at the customers cost with no refund.

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